HOmelessness Prevention

Home 9 Services 9 Housing

Homelessness Prevention Services (HPS Team)

129 Church St., St. Catharines, ON L2R 3E2 · 905.984.8955 or email housing@communitycarestca.ca 

How We Help

  • We identify and work closely with those at risk of  homelessness due to eviction or housing loss
  • Referrals to legal support, income supports and other programs
  • Support solutions to tenancy issues
  • Engage with landlords and help mediate
  • Rapid rehousing for those who’ve lost housing
  • Help finding safe alternatives to shelter
  • Money Management – Trusteeship Service (click here for referrals)
  • ID Clinic for vulnerable people without a permanent address – click here for referrals
  • Assistance with discharge from institutions
  • Referrals to other resources, programs and services in the community
  • RentSmart training
  • Assistance with OESP – click here for more info

our services

Housing Loss Prevention / Eviction Prevention

Are you at risk of losing your housing because of an eviction, family breakdown or any another reason? Have you recently lost your housing within the last 30 days and need help? Contact our Prevention team for help!

To reach the housing team, email housing@communitycarestca.ca or call 905-984-8955 and press 1 or dial extension 214. Depending on your needs and the urgency of your situation, we can make some initial referrals, schedule an intake or do an immediate intake.

If you are in an urgent crisis, just lost your housing in the last 48 hours or facing imminent eviction in the next 72 hours, press 0 to get to the front desk.

Upon intake, we may determine that your situation warrants legal advice or representation and we may refer you to the Niagara Legal Clinic.

Our office is open Monday to Friday, 9am to 12pm and 1pm to 3pm.

**If you are currently homeless or seeking admission to shelter only, please contact 211 and ask to leave a message for NASO (Niagara Assertive Street Outreach)**

Trusteeship & Money Management

The Housing Help Centre offers a short-term voluntary trusteeship program for people housing crisis or at risk of homelessness. The program supports people from entering or re-entering the homelessness system and includes housing support, referrals, case management, assistance opening a bank account, and assistance budgeting until housing is stabilized.

For youth on Ontario Works between the ages of 16 – 17, trusteeship is legislated, and our agency supports youth at risk and transitioning from care with housing goals.

For those considering trusteeship or for agencies wanting to make a referral, other options to trusteeship should be explored before considering trusteeship, including setting up day directs for rent with Ontario Works and ODSP.

To refer yourself or someone else to Trusteeship, please use the referral form –  https://forms.office.com/r/W3D1Z5MAEQ


ID Clinic

The ID clinic assists people experiencing homelessness, living in shelter, or in crisis to apply for birth certificates and other forms of ID, and we provide support for shelters and outreach workers in getting ID for their clients in need.

Clients can pick up birth certificate applications for any province at 129 Church St. The clinic is mainly self-serve – our Coodinator is onsite Thursday mornings & Fridays. In person appointments are reserved for those who need additional assistance or for applications for those born in the provinces of SK, AB, NF & QC without any ID and who are homeless .

The clinic prioritizes people in housing crisis. To refer yourself or a client in crisis, click here

NASO and shelter staff, please email the client’s birth certificate application and Authorization_to_apply_for_birth_certificate to idclinic@communitycarestca.ca


our housing work, defined

Our main goal at the Housing Help Centre – to reduce the # of people becoming homeless due to eviction or housing loss through Prevention, Diversion, and Rapid Resolution

  • Prevention activities occur before an individual/family has legally lost their ability to reside at an address. The goal is sustaining an existing safe, appropriate tenancy.
  • Diversion activities occur once an individual/family has legally lost their housing, but prior to shelter entry. We assist to explore safe, appropriate options in community.
  • Rapid Resolution activities occur within the first 1-2 weeks of a shelter/emergency stay when an individual/family cannot find a safe and appropriate alternative. 


 Contact housing@communitycarestca.ca or call 905-984-8955 for more information or support! 


T H A N K  Y O U

to our 2024 funders, sponsors & supporters


Food Security

We provide nutritious, accessible food to those in need.

Homelessness Prevention

We assist those identified to be at serious or imminent risk of losing housing and becoming homeless. We work with clients to prevent homelessness and support housing stability.

Health Support

Dental, vision care & medical supports are often available based on funding. Inquire about eligibility.

Family Support

From newborns & new parents to seniors, we have programs to assist with essentials for everyone in our community.