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Housing Help Centre at Community Care

129 Church St., St. Catharines, ON L2R 3E2 · 905.984.8955

Do you need assistance with:

  • Ability to stay in school
  • Affordable housing searches
  • Assistance with Ontario Works and Ontario Disability
  • Faxing items
  • Facing eviction
  • Homelessness
  • Money Management – Trusteeship Service (including youth, 16 – 24 years old)
  • Obtaining ID
  • Ontario Energy Assistance Program
  • Re-entering society after leaving institutions
  • Receiving mail
  • Referrals to other resources, programs and services in the community
  • Referral for furniture
  • Phone use
  • Preparing Income Taxes (spring only)
  • Utility Assistance

Housing Help Services

For more information on Housing Programs, please review service descriptions and how to register.

Ontario Electricity Support Program (OESP)

With the Ontario Electricity Support Program (OESP), low-income households can receive a credit on each electricity bill. The amount of the credit will depend on how many people live in your house and your combined household income.

Find out if you are eligible and how to apply, please call (905) 984-8955.

Monday – Friday: 9am to Noon – 1pm to 3pm

Housing Help Centre of Community Care

129 Church St., St. Catharines, ON L2R 3E2


  • People will be receiving their cheques with no contact through our front door. Monthly budget of basic needs has resumed
  • All utilities will be paid based on last month’s budget
  • TD bank cheque cashing privilege – 31 Queen St.
  • Rents will be mailed or direct deposited to TD accounts only

Housing Help

People can be assisted remotely via phone or email

Niagara Regional Housing

Applications will be taken over the phone and sent to NRH. If any information is missing NRH will send the client a letter and the client can return missing information directly to NRH via email, regular mail or fax.

ID Clinic

Appointments are made for Wednesday afternoons. Contact Bobbi at hhc@communitycarestca.ca or (905) 984-8955 ext. 305

Service Canada clinic - halted temporarily

OESP electricity credit

will still be done remotely via, fax, phone or email

LEAP Enbridge and Hydro One

people are instructed to contact United Way Simcoe Muskoka

1-855-487-5327. Verification will be done via Housing Help.

LEAP Electra applications can be taken over the phone and managed remotely

Utility Assistance Program

The Utility Program at the Housing Help Centre of Community Care is designed to assist families and individuals who are facing hardships and are in crisis in one or more of the following areas:

  • Threat of and/or disconnection of heat or hydro
  • Demands for large deposits

Our staff will work with you to ensure you meet the program’s criteria, including:

  • A prescreening telephone interview with one of our staff will determine eligibility for assistance
  • An appointment is made within the 21 day period, enabling you to gather documents and information to complete the application
  • Once you are qualified, a grant is approved for arrears up to $500
  • The grant will be paid directly to your utility company

When you arrive at your appointment, we ask you to please provide the following information:

  • Identification for all members of your household
    Statements providing proof of all income within the household
  • A recent copy of a 30 day banking statement
    Current utility bill and disconnection notice
  • Rent receipt and mortgage statement
  • These items must be provided for our staff to apply for the funds to assist you in order to prevent disconnection for those qualified for assistance.

We ask that you attend your scheduled appointment and bring all required documentation listed above. Please be aware that unfortunately, there is no guarantee your application will be approved.

To make an appointment, please call: (905) 984-8955



Food Security

We provide nutritious, accessible food to those in need.

Housing Help

We assist those who are homeless, at risk of homelessness, are recieving government assistance, or are facing eviction.

Health Support

Dental, vision care & medical supports are often available based on funding. Inquire about eligibility.

Family Support

From newborns & new parents to seniors, we have programs to assist with essentials for everyone in our community.