Welcome to Community Care of St. Catharines and Thorold. This brochure is here to help you access our services, quickly and efficiently, as well as provide you with additional services available in the Region.
ST. CATHARINES
12 North Street,
PO Box 575,
St. Catharines, ON.
L2R 6W8
905.685.1349
Thorold
19 Albert Street West,
Thorold, ON. L2V 2G2
905.227.9240
HOMELESSNESS PREVENTION
129 Church Street,
St. Catharines, ON.
L2R 3E2
905.984.8955
FOOD BANK & CLOTHING ROOM HOURS
* Unless otherwise noted.
HOLIDAY CLOSURES
- Family Day
- Good Friday
- Easter Monday
- Victoria Day
- Canada Day
- Civic Holiday
- Labour Day
- Thanksgiving Monday
- Christmas Day
- Boxing Day
- New Years Day
CODE OF CONDUCT
COMMUNITY CARE OF ST. CATHARINES & THOROLD VALUES
- Accessibility
- Commitment of Volunteers
- Compassion
- Diversity
- Empowerment
- Fairness
- Flexibility
- Fiscal Responsibility
- Honesty
- Respect
- Responsiveness
- Openness
FOOD BANK & CLOTHING ROOM
Please note – there is a MAX 15 minute time limit in the Food Room
- Clients MUST be a resident of St. Catharines and present ID at every visit
- Clients MUST bring reusable bags to shop
- Only ONE member of the family is allowed in the Food Room (for space requirements)
- On busy days, you may be required to wait outside – please dress accordingly
- We do not have a public washroom
- Only Registered Service Animals are permitted inside
- Our building and parking lot are busy. For your safety, children must remain with a parent/caregiver AT ALL TIMES.
TO REGISTER PLEASE:
- Take a number when you arrive
- When your number is called, proceed to the Client desk.
WHEN REGISTERING PLEASE BRING:
- ID for every member of the household
(birth certificate, passport, health card) - Proof of address
(ie gas, hydro, phone bill with current address, ODSP/OW slip) - Your rent receipt, mortgage payments
- Income source information – you must have some form of income’
(e.g. OAS, CPP) - File must be updated on a yearly basis, or if your situation changes
(change of address, income source or number of people in the household).
ONCE REGISTERED:
- Take a number when you arrive
- When your number is called, proceed to the Client desk.
- There is a MAX 15 minute time limit in the Food Room.
- Clients can do a Full Food Shop once every 30 days (30 days from last shop)
- Clothing shop every 60 days
- Please note our program runs on donations so items available will vary between visits
HOUSING PROGRAMS
ACCESSING OUR SERVICES
Our housing programs help people at risk of homelessness due to an eviction, family breakdown or any another reason.
To reach the housing team, email housing@communitycarestca.ca or call 905.984.8955 and press 1 or dial
extension 214. Depending on your needs and the urgency of your situation, we can make some initial referrals, schedule an appointment or do an immediate intake. If you are in an urgent crisis, lost your housing in the last 48 hours or facing imminent eviction in the next 72 hours, press 0 to get to the front desk.
The Housing Help Program also runs an ID Clinic that assists people experiencing homelessness or a housing crisis and who can’t afford to replace their lost or stolen birth certificates.