About Us

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Providing Community Support since 1919

Community Care, St. Catharines & Thorold has been meeting the needs of the less advantaged in our community since 1919. The fundamental principles on which the agency was founded have not changed.

Programs range from food and shelter security to emergency services and support that lead to the independence clients strive to achieve.

Although most programs are delivered within the communities of St. Catharines & Thorold, the Trustee and Niagara Nutrition Partners Programs are delivered on a regional basis.

Mission

We compassionately provide vital services and assistance to individuals and families that meet their basic needs and help bridge their journey to self-sufficiency.

Values

Accessibility • Commitment of Volunteers • Compassion • Diversity • Empowerment • Fairness • Flexibility • Fiscal Responsibility • Honesty • Respect • Responsiveness • Openness

History

Our Mission

“I used to cook soup on my stove all day and every day. There was no time when there wasn’t a pan of soup cooking, because I had 400 families to look after.”
Leone Taylor, Founder of Associated Charities

Timeline

1973
January 01

Name changed to Associated Services

Name changed to Associated Services reflecting the expanded programs offered.

1984
January 02

Expanded to Thorold

Food and clothing was distributed in the basement of Thorold’s City Hall, formerly L.G. Lorriman Central School, on Carlton St. before moving to its current location at 19 Albert Street West in 2004. The adjacent Thrift Store opened on Valentine’s Day, February 14, 2005.

1989
January 02

The agency moved to 125 Welland Ave.

1993
January 01

Name changed to Community Care, St. Catharines & Thorold

Name changed to Community Care, St. Catharines & Thorold, reflecting our partnership within the entire community.

1994
January 03

264 Welland Ave.

Community Care moved down the road to

1998
January 01

Niagara Nutrition Partners was established Region-wide

Niagara Nutrition Partners was established Region-wide, offering nutrition support programs in elementary and secondary schools and community-based program

1999
January 01

Moved from Welland Ave. to 12 North Street

15 semi-tractor trailers moved Community Care from Welland Ave. to 12 North Street. Community Care, Housing Help Centre and YMCA of Niagara (Employment Program) co-located to offer seamless service delivery to those in need. The YMCA Employment Program relocated to the upper level of the agency until its expansion forced it to relocate in 2011.

2001
January 01

The Housing Help Centre opened

The Housing Help Centre opened in the small building adjacent to Community Care at 14 North St. through federal funding.

2005
January 03

Housing Help merges with Community Care

Housing Help surrendered its charter and merged with Community Care.

2011
January 03

4 North St. location to 129 Church St.

Housing Help moved from its 14 North St. location to 129 Church St., enabling all of Community Care’s Programs to be under one roof (North St. and Church St. location are encompassed in one building).

Board Members

Betty-Lou Souter CEO
Lori Sather President
Jeff Moriarty Vice President
Jeff Moriarty Second Vice President
Scott Plugers Treasurer
Judy Reid Secretary
Lori Sather Past President
Marion Seymour-Lichty Honorary Past
President
Mario Lagrotteria
Holly Mundula
Poppy Gilliam
John Osczypko
Dave Upper
Steve Silverman
Directors
Shelley Dix
Ruth Todd
Marion Lichty
Honorary Special Advisors

Join our Team

COORDINATED ACCESS PROJECT ASSISTANT

Housing Help Program of Community Care, St. Catharines and Thorold

To support our work of preventing homelessness and providing the best housing interventions, Community Care of St. Catharines & Thorold’s Housing Help Program is currently accepting applications for a summer position (37.5 hours per week) for a Coordinated Access Project Assistant. This position will support the Housing Help Program’s team in modernizing our intake processes, workflows, data collection and analysis to ensure that the Centre’s services are targeted and client focused. The potential candidate must have excellent time management and interpersonal skills, with a keen interest in using their skillsets to support the work of Niagara’s housing and eviction prevention services. The candidate must be organized and work well with others. This position reports to the Housing Services Manager and the CEO.

Roles and Responsibilities

  • Work with the Housing Manager to formalize project schedule
  • Review needs assessment and requirements, formalize project plan
  • Work with staff and clients to design and test online intake forms and workflows to support new intake processes for the organization
  • Ensure data collection from intakes is consistent
  • Research and recommend reporting and benchmarking tools
  • Assist in streamlining and modernizing paper-based systems, make recommendations to improve business processes

Qualifications and Experience:

· Studies in data science, business administration, business analytics, geography, applied health sciences, mathematics, science, operations management, or project management

  • Strong organizational skills
  • Knowledge of Microsoft SharePoint or willingness to learn an asset
  • Proven experience in successfully prioritizing workload
  • Data management, writing skills and ability to analyze information
  • Good knowledge of Excel, databases, process improvement concepts, and project management principles
  • Interest in social services and homelessness prevention
  • Candidate must be between the ages of 15 – 30 to qualify for employment

Hours/Schedule: 8:30 – 4:30, Monday to Friday with a 30-minute lunch break.

Start Date: Immediately, contract runs until August 26, 2022

Interested applicants are invited to forward a detailed resume and cover letter describing how your qualifications meet the job requirements to karrie@communitycarestca.ca by Friday, May 20th, 2022. Community Care is an equal opportunity employer. Accommodation is available to candidates upon request.

We thank all applicants but will only contact candidates selected for an interview.

Client Services Assistant

Community Care of St. Catharines & Thorold is currently accepting applications for the position of a full time Client Services Assistant to provide support to agency programs with a focus on the food security program to ensure all clients receive healthy, nourishing food. The candidate must have the ability to do heavy lifting, must be adaptable to change, work well under stress and work well with others. This position reports to the Manager of Programs and the CEO. Currently this position is 37.5 hours per week.

Roles and Responsibilities

  • Assist food security program in busy times including client service triage, fulfilling orders and sorting food, clothing and household goods.
  • Assist with special programming and events where needed.
  • Assist in food room preparations including checking food to ensure food quality and safety.
  • Perform administrative duties including answering phones, data entry and accepting donations.
  • Be adaptable to an ever-changing work environment where assisting in multiple tasks daily is required.
  • Work with volunteers and students in multiple areas of the agency on a daily basis.

Qualifications and Experience:

  • SSW diploma an asset
  • Strong interpersonal skills
  • Ability to multi-task in fast-paced environment and work with volunteers
  • Physical ability to frequently lift, carry and handle heavy boxes/objects
  • Data management, customer service, communication and strong interpersonal skills
  • Safe Food Handling certified considered an asset

Hours/Schedule: 8:30 – 4:30, Monday to Friday with a 30 minute lunch break, some evening and weekend hours may be required. This is a one year contract position.

Start Date: June 6th, 2022

Application Deadline: Wednesday, May 18th at 4:30p.m

Interested applicants are invited to forward a detailed resume and cover letter describing how your qualifications meet the job requirements to bettylou@communitycarestca.ca. Community Care is an equal opportunity employer. Accommodation is available to candidates upon request.

We thank all applicants but will only contact candidates selected for an interview.

Administrative Assistant

Community Care of St. Catharines & Thorold is currently accepting applications for the position of a full time (37.5 hours per week) Administrative Assistant. This position is the first contact for donors, clients and the general population seeking information on Community Care’s 20 programs and services. This role includes clerical support, data management and excellent interpersonal skills supporting all programs. The candidate must be able to multitask and work well with others. This position reports to the Manager of Programs and the CEO. Please note that due to restructuring of the administrative team, this position may evolve over the next six months encompassing different duties and responsibilities.

Roles and Responsibilities

  • Answer switchboard and co-ordinate the flow of information to appropriate program staff
  • Accept monetary donations in person and over the phone, collecting personal information
  • Handle special inquiries from the public and donors that require immediate or time-sensitive responses
  • Support multiple programs with clerical support including, but not limited to, creating spreadsheets, entering data, printing program materials, etc.
  • Provide alternate support in volunteer areas when shifts cannot be filled. Standing for prolonged periods of time and lifting may be required
  • Support special events/programs with additional help including permit requests, support letters and volunteer information
  • Enter food and monetary donations into data management system during seasonal programs/busy times

Qualifications and Experience:

  • Post-secondary diploma in office administration or relevant work experience
  • 2-3 years’ experience in an administrative role or post-secondary
  • Strong interpersonal skills
  • Proven experience in successfully prioritizing workload and excellent customer service
  • Data management, superb writing skills and ability to multitask
  • Knowledge of MS Office, Excel, databases and video conferencing
  • Knowledge of fundraising platforms including Canada Helps an asset
  • Knowledge of social services and social assistance system an asset

Hours/Schedule: 8:30 – 4:30, Monday to Friday with a 30 minute lunch break, some evening and weekend hours may be required.

Start Date: June 6th, 2022

Interested applicants are invited to forward a detailed resume and cover letter describing how your qualifications meet the job requirements to eewert@communitycarestca.ca by Friday, May 20th, 2022.

Community Care is an equal opportunity employer. Accommodation is available to candidates upon request.

We thank all applicants but will only contact candidates selected for an interview.