Privacy Policy
Community Care is committed to protecting the privacy information of current and potential donors, employees, volunteers and other individuals. We value the trust of those that deal with us, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat personal information that is shared with us. During the course of our activities, at times we gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent. Our privacy practices are designed to achieve this.
Complaints Policy
Community Care of St. Catharines and Thorold is committed to providing excellent service. We recognize that, from time to time, there may be concerns or complaints and that our stakeholders have the right to raise such complaints or concerns.
Please see the full policy, which is located www.communitycarestca.ca/complaintspolicy that sets out the process for addressing concerns and complaints which stakeholders, including donors, funders, supporters, program participants and the public may have with Community Care of St. Catharines and Thorold.
Ethical Food Banking Code
Food Banks Canada, the provincial associations, and affiliate food banks/programs will:
- Provide food and other assistance to those needing help regardless of race, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity, gender expression, income source, age, and mental or physical ability.
- Treat all those who access services with the utmost dignity and respect.
Implement best practices in the proper and safe storage and handling of food. - Respect the privacy of those served and will maintain the confidentiality of personal information.
- Not sell donated food.
- Acquire and share food in a spirit of cooperation with other food banks and food programs.
- Strive to make the public aware of the existence of hunger and of the factors that contribute to it.
- Recognize that food banks are not a viable long-term response to hunger and devote part of their activities to reducing the need for food assistance.
- Represent accurately, honestly, and completely their respective mission and activities to the larger community
Food Banks Canada ~ Do you have a concern or complaint?
Food Banks Canada is committed to providing excellent service. We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share a concern or complaint please contact the Food Banks Canada’s Customer Experience hotline at 1-877-280-0329 or complaints@foodbankscanada.ca
Accessibility Policy
Community Care of St. Catharines & Thorold is committed to excellence in serving all clients.
- Communication
We will communicate with people with disabilities in ways that take into account their access needs. - Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. - Assistive Devices
We will ensure our staff are trained and familiar with the various assistive devices (such as wheelchairs, walkers, etc.) that may be used by clients and volunteers with disabilities while accessing our goods or services. - Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on all parts of our premises, except the kitchen, clean room, and areas with fresh produce
Feedback solicitation
At Community Care St. Catharines & Thorold, we are committed to continuously improving our services and ensuring that they meet the needs of our clients effectively.
Suggestion boxes are available to clients at our North Street offices, to allow feedback, which when received, is reviewed by our team to identify trends, areas for improvement, and opportunities to enhance our services. We view client feedback as a vital component of our commitment to continuous improvement, and we actively seek opportunities to enhance our services based on client input. All feedback provided by clients will be treated with the utmost confidentiality and used solely for the purpose of improving our services.